For any general questions or inquiries, please feel free to contact us here. Our team is available to assist you with any concerns or information you may need.
You can contact us here if you have questions about your subscription, such as needing more than 500 credits per month. We will help you find the best plan for your needs.
You can contact us here if you find any bugs in the Proof Tracker Software or Shopify Plugin. Please help us improve our service.
You can contact us here if you want to keep your data when uninstalling the Proof Tracker Shopify plugin (access token will be removed).
What is the main function of the Digital Proof Management Service?
The service allows for the sending and management of digital proofs, ensuring that recipients can view, review, and approve designs, documents, or other types of content in a digital format.
Who can use this service?
Anyone can use the service, from individual professionals to large corporations. You don't have to be a registered company to avail the benefits.
Can recipients comment or provide feedback on the digital proof?
Yes, the service is designed for collaborative feedback, allowing recipients to annotate, comment, and provide suggestions directly on the digital proof.
How are the digital proofs stored, and for how long?
By default, the retention period is 1 month. However, if longer storage is needed, additional credits can be utilized. For instance, a 2-month retention would require 2 credits. Users can always opt to delete or archive proofs as per their requirements.
What subscription packages do you offer for the Digital Proof Management Service?
We offer four subscription packages: Free, Start-up, Premium, and Premium-Plus. Each is tailored to meet different user needs and scales of operation.
Can I purchase additional credits irrespective of my subscription package?
Yes, regardless of the package you're on, you can always purchase additional credits as needed.
How much does one credit cost?
One credit is priced at $0.30.
Which payment gateway do you use for transactions?
We use Stripe, a globally recognized and trusted payment gateway, to handle all our transactions, ensuring security and reliability.
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ⓒ 2024 Proof Tracker
